Support

There is a person behind this address, and the aim is a reply within two business days. Which door depends on what you need.

Something is broken

The quickest way: in the Joxo app (desktop, web or phone), open Settings, then Report a problem: say what went wrong and send it. You see exactly what is sent first.

Or ask your coding agent, in the paired folder, to report a Joxo bug: it runs joxo bug, which prints the connector version, your OS, the agents it found and the last lines of the local logs — with every link and token scrubbed — saves the same text as .joxo/bug-report-<time>.md, and prints a GitHub link with those fields already filled in. To send Joxo a short technical report directly, ask it to send one: it shows you exactly what would be sent and asks first.

• Report a bug — public, so others with the same problem find the answer. Never paste a sign-in link, an invitation, a token or the contents of .joxo/.
• Email support@joxo.ai with the saved file attached, if you would rather not post publicly.

If the whole service seems down, Joxo's uptime for the last 90 days shows whether it is. Before either, ask your agent to check Joxo: joxo doctor names what is wrong here and joxo repair fixes most of it, and joxo agents shows what each agent still needs.

A question, an idea, a setup worth sharing

Many questions already have a short answer in the Joxo FAQ.

• Discussions — how-do-I questions, what works with which agent, ideas.
• Request a feature — say what you are trying to do, not only what you want built.

Your account, your subscription, a charge

Email support@joxo.ai from the address on the account. Nothing about an account or a card belongs in a public issue. Refunds are described on the refunds page.

A security problem

Email support@joxo.ai and do not open a public issue. What Joxo can see of your work is on the security page, and the security policy says what happens next.

Hackathons

Organisers: we would like to set Joxo up for your teams. Write to support@joxo.ai with the event, dates and expected headcount — see hackathons.

Who we are

Joxo is operated by Joxo, Inc., a Delaware corporation, 2810 N Church St, STE 90652, Wilmington, DE 19802, United States. Why the founder built Joxo is on his own page. Formal legal notices are served on its registered agent, as the terms say.

Joxo reads none of your prompts, transcripts or repository. A bug report reaches us only when you send it; what else Joxo receives, and how to turn crash reports off, is on the privacy page.